PACTICS Group
The PACTICS Group is a leading player in the manufacturing industry, with a strong reputation for delivering top-quality products to renowned brands worldwide. We prioritize sustainability and ethical practices to make a positive impact on society and the environment. With our operations spanning a factory in Cambodia, a sourcing office in China, and various trade companies worldwide, we uphold these core values at every level of our organization.
As we strategically expand beyond reliance on a single primary customer in the Eyewear industry, we aim to strengthen our presence in the Travel & Luggage and Sportswear segments by partnering with smaller and midsize companies that share our values. This transition drives the need to enhance our existing Technical, Product Development, and Sourcing capabilities.
job summary
As an Account Manager at PACTICS, you are responsible for the day-to-day management of a selection of our customers. You serve as a liaison between our clients, suppliers, and inter departments to coordinate efficient and timely project management, with the main purpose of serving our clients while developing and maintaining strong customer relationships and increasing customer value.
what you will be doing
- Manage day-to-day client communication and ongoing relationships.
- Serve as an escalation point to clients in case of urgent issues or concerns.
- Liaise between the customer and internal teams to ensure timely project management.
- When needed, visit clients, and attend trade shows and other industry events to network and build relationships.
- Work particularly closely with product development and supply chain departments to ensure client requests (such as samples and quotations) are processed on time.
- Guide clients through every stage of the customer journey, from onboarding, and development to delivery and beyond.
- Assess customer satisfaction through research and questionnaires and develop plans to improve overall customer satisfaction and experience.
what we ask
- Excellent communication skills in written and spoken English with the ability to understand and communicate. complex concepts on a tactical level.
- Strong leadership and organizational skills.
- Exceptional interpersonal skills when interacting with management, staff, and clients.
- Coordinative capabilities with strong project management skills to ensure management and timely completion of multiple tasks and projects.
- Minimum of 6 years of experience in account management, sales, or similar field.
- Experience in an international work environment/textile manufacturing industry is a plus.
- Knowledge of the Khmer language is a plus.
- Willingness to go above and beyond to achieve objectives.
- Eagerness to acquire new skills and take on additional responsibilities.
- Commercially oriented.
what we OFFER
- The opportunity to grow and develop.
- An exciting international work environment with the prospect of international travel.
- Competitive salary including benefits.
- A workplace where diversity and innovation are encouraged.
We offer a competitive salary based on working experience and the salary rank for this position and other incentives such as health insurance, professional development, subsidized lunch, and training funds.
Pactics is an equal-opportunity employee. This means we judge you on your ability to do the job, not on your gender, religion, disability, age (however you must be above 18 years old due to legal reasons), or anything else. We encourage diversity in the workplace so please apply if you have the right skills.