PACTICS Group
The PACTICS Group is a leading player in the manufacturing industry, with a strong reputation for delivering top-quality products to renowned brands worldwide. We prioritize sustainability and ethical practices to make a positive impact on society and the environment. With our operations spanning a factory in Cambodia, a sourcing office in China, and various trade companies worldwide, we uphold these core values at every level of our organization.
Job Summary
QA Supervisor is responsible for ensuring timely and effective implementation of all company’s policies, procedures, and activities involved in assuring the quality of manufactured products. QA Supervisor maintains close working relationships with other department managers and supervisory personnel in order to meet and maintain product quality, identify, solve and prevent problems affecting product quality, maximize productivity, and comply with regulatory requirements.
what you will be doing
- Supports manager in decision making related to quality matters, covering inspection & compliance of incoming materials to expected standards, inline/endline quality control, pre-audit and final audit areas.
- Assure all approved materials and products are complied with customer standards and requirements.
- Support production team through daily meetings and PP/NPI meetings to highlight quality concerns, risks and issues and suggest as many solutions as possible.
- Assigned by manager to serve as one of the windows between the factory and the buyers regarding quality issues and concerns.
- Report to manager on a weekly and monthly basis on statistic performance (KPI-Key performance indicator) for Quality section, such as RFT-Right First Time, Defect Rate, Pass Rate, Customer Complaint, and Technical Audit.
- Investigate customer complaints and other QA violations, seek solutions for improvements, and implement CAP-Corrective Action Plan upon buyers request and for any internal references pertaining to quality improvements.
- Follow up final inspection, monitor and attend final inspection by 3rd parties to shipments.
- Support manager and work with QMS admin to implement the standardization of all quality processes for all departments, sections, and lines including forms.
- Coordinate cross functional audits and internal audits, conduct daily inspections and ensure compliances.
- Arrange and assign quality team based on designated areas and duties assigned by manager.
- Coach, supervise, review and monitor the performance of subordinates and make recommendations on personnel movements, promotions and transfers.
- Motivate quality team and ensure quality SOPs are being implemented in accordance with ISO and customer requirements, including digitalization.
- Ensure equipment and machine calibration.
- Other tasks assigned by the manager.
what we ask
- Ability to understand production processes and operations
- Self-motivated to implement goals with little supervision.
- Strong communication, presentation and interpersonal skills are needed to interact with all departments.
- Multi-tasking skills are required to manage multiple projects and various project activities.
- Ability to work under deadline pressure.
- Strong potential leadership, team management and problem-solving skills.
- Detail-oriented and organized approach to work.
- Minimum of 3 years in garments, textiles, and bag quality management systems.
- Proven experience in quality management.
- Knowledge of production, quality process improvement.
- Knowledge of quality standards and methodologies.
- Computer knowledge
- Quality assurance certification is a plus.
We offer a competitive salary based on working experience and the salary rank for this position and other incentives such as health insurance, professional development, subsidized lunch, and training funds.
PACTICS is an equal-opportunity employee. This means we judge you on your ability to do the job, not on your gender, religion, disability, age (however you must be above 18 years old due to legal reasons), or anything else. We encourage diversity in the workplace so please apply if you have the right skills.