privacy policy

INTRODUCTION

Welcome to www.pactics.com (the “Website”), which is operated by Pactics (Cambodia) Co., Ltd, a limited company based in Group27, Kruos, Svay Dankum Sangkat, Siem Reap Municipality, Siem Reap Province, Cambodia (“Pactics”, “we” or “us”).

At Pactics, we respect and are committed to protect the privacy of the users of the Website (or “you”). This policy (hereinafter referred to as “Privacy Policy”) informs you how Pactics will collect, use, disclose, transfer, and store your information collected on the Website. Please read the Privacy Policy before submitting information on the Pactics Website. By using the Website, you are accepting the practices described in the Privacy Policy.

The Privacy Policy may be changed at any time upon the sole discretion of the Pactics and without prior notice to you. The revised Privacy Policy will be effective immediately when posted on the Website. It is your responsibility to review the Website and the Privacy Policy periodically to learn of any revisions to this Privacy Policy. Your continued use of the Website after the effectiveness of such revisions will constitute your acknowledgment and acceptance of the terms of the revised Privacy Policy.

The Privacy Policy set forth are for this Website and all related sub-domains, mobile applications, and related services accessible via smart phone and any other communication tool or electronic device. If you visit any other site/app referred on this Website, the same shall be governed by the privacy policy of such sites and application.

Key aspects of our privacy practices described in this Privacy Policy include the following explanations:

  • The information we collect and why we collect it?
  • How we use that information?
  • How we share information? and
  • The choices we offer.

1.         DEFINITIONS.

The data protection declaration of Pactics is based on the universally accepted privacy definitions. Our data protection declaration should be legible and understandable for the general public, as well as our customers and business partners. To ensure this, we would like to first explain the terminology used. In this data protection declaration, we use, among other things, the following terms:

1.1     Personal data

Personal data means any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

1.2     Data subject

Data subject is any identified or identifiable natural person, whose personal data is processed by the controller responsible for the processing.

1.3     Processing

Processing is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

1.4     Restriction of processing

Restriction of processing is the marking of stored personal data with the aim of limiting their processing in the future.

1.5     Profiling

Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements.

1.6     Pseudonymization

Pseudonymization is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organizational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.

1.7     Controller or controller responsible for the processing

Controller or controller responsible for the processing is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by law, the controller or the specific criteria for its nomination may be provided for law.

1.8     Processor

Processor is a natural or legal person, public authority, agency, or other body which processes personal data on behalf of the controller.

1.9     Recipient

Recipient is a natural or legal person, public authority, agency, or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing.

1.10 Third party

Third party is a natural or legal person, public authority, agency, or body other than the data subject, controller, processor, and persons who, under the direct authority of the controller or processor, are authorized to process personal data.

1.11 Consent

Consent of the data subject is any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

2. PERSONAL DATA THAT WE COLLECT.

The Website does not collect any personally identifiable information automatically. The Website does collect or transmit any personally identifiable information about you, such as your name, email address, Phone Number and Company Name when you decide to show interest in our services or products, or when you decide to request a quote or when you want to contact us. The Website initially collects such information as it is essential for providing services and updates, rest of the personally identifiable information is provided by you voluntarily as you use more of our services or products. 

3. NON-PERSONAL DATA THAT WE COLLECT.

When you access the Website, we may automatically collect non-personal data from you, such as IP host address, pages viewed, operating system, referring service, search information, device type, page views, usage and browsing habits on the Website, and other similar data. We may also aggregate demographic information collected from our users (such as the number of users in a particular geographical location) in a manner which does not identify any one individual.

We may also aggregate information collected offline in connection with the Website and services provided thereon, obtain non-personal data from third party sources, and develop aggregate information by anonymizing previously collected personal data.

It is possible at times when collecting non-personal data through automatic means that we may unintentionally collect or receive personal data that is mixed in with the non-personal data. While we will make reasonable efforts to prevent such incidental data collection, the possibility still exists. If you believe that we have inadvertently collected your personal information, please notify us at [email protected].

4. Cookies.

The Website uses cookies. Cookies are text files that are stored in a computer system via an Internet browser.

Many Internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Website and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate the individual browser of the data subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID.

Through the use of cookies, Pactics can provide the users of this website with more user-friendly services that would not be possible without the cookie setting.

By means of a cookie, the information and offers on our website can be optimized with the user in mind. Cookies allow us, as previously mentioned, to recognize our website users. The purpose of this recognition is to make it easier for users to utilize our website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user’s computer system. Another example is the cookie of a shopping cart in an online

shop.

The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.The data subject may, at any time, prevent the setting of cookies through our website employing a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.

5. INFORMATION USAGE.

We will only use your personal data as described below, unless you have specifically consented to another type of use, either at the time the personal data is collected from you or through some other form of consent from you or notification to you:

  • We may use your personal data to respond to your inquires or requests, or to request feedback and to enable us to develop, customize and improve the services and products.
  • We may use your personal data to conduct marketing analysis, to send you surveys or newsletters, to contact you about services, products, activities, special events or offers from Pactics or our partners and for other marketing, informational, product development and promotional purposes.
  • We may share personal data, with third party service providers who perform various functions to enable us to provide our services and help us operate our business, such as sending email communications, telephone communication, text messaging, advertising, fraud detection and prevention, customer care, third party surveys or performing analytics. These companies are authorized to use your personal information only as necessary to provide these services to us. Our contracts with these third parties require them to maintain the confidentiality of the personal information we provide to them, only act on our behalf and under our instructions, and not use personal information for purposes other than the product or service

they are providing to us or on our behalf. We urge you to read privacy practices of all third-party vendors before submitting any personal data through the Website.

  • We may share aggregated demographic information about our Customers, Suppliers, sales, and traffic to our partners and advertisers. We will not give, sell, rent, share, or trade any of your personal information or any data that you store using the Website to any third party except as outlined in this Privacy Policy or with your consent. We may disclose information to a third party to (a) comply with laws or respond to lawful requests and legal process, (b) to protect Pactics, agents, customers, and others including to enforce our agreements, policies, and terms of use or (c) in the good faith belief that disclosure is needed to respond to an emergency or protect the personal safety of any person.
  • We may disclose personal data as required by law or legal process.
  • We may disclose personal data to investigate suspected fraud, harassment or other violations of any law, rule or regulation, or the terms or policies of the Website or services or our sponsors.
  • We may transfer your personal data in connection with the sale or merger or change of control of Pactics or the division responsible for the services with which your personal data is associated.
  • We may share your personal data with an affiliate of Pactics who is in the same corporate family as us as long as their privacy practices are substantially similar to ours.
  • We may use your personal data to send you a welcoming email and to contact you about your use of the Website and services; to respond to your emails, submissions, comments, requests or complaints; to perform after-sales services; to anticipate and resolve problems with the Website; to respond to customer support inquiries, for assistance with products and services; and to inform you of updates related to products and services.

6. ROUTINE ERASURE AND BLOCKING OF PERSONAL DATA.

We shall process and store the personal data of the data subject only for the period necessary to achieve the purpose of storage, or as far as this is granted by law or regulations to which the controller is subject.

7. CAN USERS SEE THEIR PERSONAL DATA?

The Website collects only your name, email address, Phone number and Company name, therefore we do not respond to any personal data disclosure requests made by you.

8. CONTACT POSSIBILITY VIA THE WEBSITE.

The Website contains information that enables a quick electronic contact to our enterprise, as well as the Suppliers and vice versa. If you contact Pactics or Suppliers or Customers via Website or via a contact form, the personal data transmitted by you is automatically stored. Such personal data transmitted on a voluntary basis by you to Pactics or Suppliers or Customers, are stored for the purpose of processing or contacting you. There may be transfer of this personal data to third parties.

9. PROTECTION FOR CHILDREN.

The use of Website is intended for and directed to adults. Our Services are not directed to minors and we do not knowingly collect personal information from minors. If at any time in the future we plan to collect personal data from children under 13, such collection and use, to the extent applicable, shall, when required, be done in compliance with the children’s online privacy protection laws and appropriate consent from the child’s parent or guardian will be sought where required by law. When we become aware that personal data from a child under 13 has been collected without such child’s parent or guardian’s consent, we will use all reasonable efforts to delete such information from our database. 

10. CHANGES TO THIS PRIVACY POLICY.

We reserve the right, at our discretion, to change, modify, add, or remove portions from this Privacy Policy at any time. However, if at any time in the future we plan to use personal data in a way that materially differs from this Privacy Policy, including sharing such information with more third parties, we will post such changes on the Website and provide you the opportunity to opt-out of such differing uses. Your continued use of the Website and our services following the posting of any changes to this Privacy Policy means you accept such changes.

11. GOVERNING LAW.

This Privacy Policy and our legal obligations hereunder are subject to the laws of Cambodia, regardless of your location.

12. CONTACT.

Please contact us with any questions or comments about this Privacy Policy, our privacy practices, or your consent choices by email at [email protected]