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Meet the team at Pactics – Baty Voleak

Meet the team at Pactics – Baty Voleak

Meet Mrs. Voleak Baty, our Supply Chain Manager!   

Curious about a career at Pactics? Learn from Mrs. Voleak’s experience as Supply Chain Manager and valuable career lessons from her four years at Pactics. From a complete beginner, she has grown into a knowledgeable professional in the manufacturing field. 

As a Supply Chain Manager, I’m responsible for leading the operational and tactical management of the supply chain, overseeing customer service, order fulfillment, master planning, logistics, and purchasing.

CAN YOU TELL US A LITTLE BIT ABOUT YOUR JOB?

Currently, I am working as a Supply Chain Manager. I am responsible for leading the operational and tactical management of the supply chain, overseeing customer service, order fulfillment, master planning, logistics, and purchasing. My goal is to drive efficiency, enhance customer satisfaction, and reduce costs through streamlined processes. I develop and monitor KPIs to improve performance, foster relationships across departments, and support inventory and sales functions. I also provide leadership to align the team with organizational goals, optimize practices, and promote collaboration.  

WHAT DO YOU LIKE THE MOST ABOUT YOUR JOB?

My favorite aspect of my profession is the opportunity to interact directly with customers from different countries, which allows me to learn more about their needs and the complexities of import and export duties and taxes around the world. I enjoy understanding how to send cargo using sea container service, courier service, and how to effectively engage with customers in the US and Europe. Additionally, I find great satisfaction in working with numbers and building complex Excel formulas. 

Working in the manufacturing sector was a new experience for me.

How did you grow in your job at pactics?

Working in the manufacturing sector was a new experience for me. I began my journey at Pactics in 2021 as an Order Fulfillment Lead. My responsibilities included receiving orders, entering them into the system, and tracking their status, shipment, and billing throughout my first year (2021-2022). 

After a year, I had the opportunity to train with my Supply Chain Director, transitioning to the role of Master Planner. This role taught me how to manage the entire process, from receiving customer orders to forecasting what customers would order in the next six months. Now, as a Master Planner, I control customer forecasts and communicate production needs to the factory. In addition, I oversee the 3PL warehouse, gaining valuable insights into the benefits and challenges of shipping goods overseas. 

This year, I was promoted to Supply Chain Manager, which has provided me with even more opportunities to grow my leadership skills. As the head of the department, I now support three different teams: Order Fulfillment, Logistics, and Purchasing. 

My work has provided me with a wealth of knowledge.

DESCRIBE THE THINGS YOU HAVE LEARNED FROM YOUR WORK

My work has provided me with a wealth of knowledge. I have learned how to interact effectively with clients from diverse backgrounds and work with international partners. I also gained valuable skills in composing formal emails. 

I progressed from basic to advanced Excel, where I now use formulas to analyze and align large sets of data. Additionally, I developed a deep understanding of the manufacturing process, from ordering raw materials to producing final goods. I learned how to address various issues that arise both inside and outside the factory. Most importantly, I have come to appreciate the cost implications of making incorrect decisions. 

Sustainability, quality, and innovation are the values that drive me to work for Pactics.

WHAT MAKES YOU PROUD TO WORK FOR THIS COMPANY?

I am proud to work for Pactics because of its commitment to sustainability, quality, and innovation. Pactics fosters ongoing development and encourages professional advancement. I can collaborate with skilled colleagues to effect significant improvements because of the collaborative culture. Pactics‘ dedication to environmental techniques is also something I like, as they coincide with my ideals. Pactics also shows concern for the well-being of its employees by offering daycare, enabling us to work while taking care of our children, and by creating a library that expands our knowledge and increases our reading comprehension. 

At Pactics, I work in a distinctive and revitalizing environment, where numerous plants, trees, and a serene pond create a peaceful and motivating ambiance.

HOW WOULD YOU DESCRIBE YOUR WORKING ENVIRONMENT?

At Pactics, I work in a distinctive and revitalizing environment. A peaceful and motivating ambiance is created by the numerous plants, trees, and serene pond. This serene environment fosters creativity and lowers stress. Pactics also offers a collaborative culture that promotes creativity, open communication, and teamwork. Everyone is inspired to perform at their highest level and feels supported. Pactics is a terrific place to work because of the supportive environment and tranquil settings. I enjoy our coffee bar since we get free coffee there every day. 

WHAT DO YOU LIKE TO DO OUTSIDE OF WORK?

I spend most of my time with my family, especially my child, when I am not at work. Every weekend, I frequently visit a playground or a temple. I occasionally visit coffee shops to conduct my research.

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